Payment and delivery
How the process of buying goes
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You pay the order
You can pay by bank card visa, mastercard, cryptocurrency or cash
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We contact you
Our manager contacts you on WhatsApp or Telegram to clarify the order and the date of delivery
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We will request the dimensions of your windows for curtains
If you ordered the entire collection, we will need the dimensions of your windows. If you do not have a tape measure or just want us to measure, the manager will set a date of measurement
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We will contact you before delivery
One hour before delivery, our manager will contact you to make sure nothing has changed. At the appointed time, the courier picks up your order at your apartment/villa
Delivery
After the customer has placed the order, Vassa will deliver the purchased products according to the address specified by the customer. Delivery is made only after payment or approval of the order by the buyer. The terms and times of delivery are described below.
- Dubai, Abu Dhabi and other emirates – 48 hours
How much does delivery cost?
- Free delivery to any emirate with an order of 5000 AED or more
- Delivery to Dubai for orders less than 5000 AED is 400 AED
- Delivery to Sharjah for orders less than 5000 AED is 500 AED
- Delivery to Ajman for orders less than 5000 AED is 500 AED
- Delivery to Ras al-Khaimah for orders less than 5000 AED is 600 AED
- Delivery to Fujairah for orders under 5000 AED is 600 AED
- Delivery to Abu Dhabi for orders less than 5000 AED is 600 AED
Our services
- Unpacking, assembling, arranging furniture and cleaning up after yourself – AED 500
Payments
Cash payment upon receipt
The courier will deliver the goods to your address. You carefully examine the completeness and appearance of the products, and then pay the rest of the cost, as well as the cost of your selected services. We will provide a receipt and documentation for the delivered products.
Online payment
For convenient online transfers an electronic payment system is used. When ordering, select a payment method, after which you will be redirected to a secure payment page.
Warranty
We fully control the process from the development of each model to the test assembly and delivery to our customers. Delivery is performed by experienced freight forwarders, so you can be sure that you will receive the goods ordered in perfect condition.
All sofas and furniture are assembled from high-quality and safe for health components, which is confirmed by documentation. The technical control department is responsible for full compliance of the models with all existing norms and quality standards. Moreover, we are responsible for the assumed warranty obligations to the customer.
Return of goods
When accepting the goods, the Buyer must carefully check their quantity, quality and assortment for compliance with the accompanying documents and the order. After signing the sales receipt, the Buyer loses the right to make claims about the delivered order.
The Seller’s warranty does not apply to goods assembled by the buyer himself (not by the Seller’s personnel). Also, the warranty does not cover damage to the product caused by self-delivery and lift-up of the product. The buyer has no right to refuse goods of proper quality, which have individual specific properties, that is if the product can be used exclusively by the consumer who acquires it.
Questions and Answers
No, there are no limits. In the case of a large volume order, delivery can be divided into 2 or 3 steps.
Yes you can replace some items within the collection with other items. You need to inform your personal manager to do this. We'll refund you the difference if you select a cheaper item or ask you to pay more if you select a more expensive one. You can also add some extra items to the collection bundle from our catalog.
Yes, we can produce any model with your dimensions. Contact our manager to do this. Period of manufacture and delivery of furniture with individual dimensions is from 1 to 2 months.
Our partners handle the curtains, you do not have to pay extra (if the length of the windows is less than 3 meters per room). You can measure the windows yourself (length and height) and tell the manager, or we can send you a specialist for free who will make all measurements.
Period of manufacturing and hanging curtains is up to 3-4 working days.
All necessary fasteners, curtain rods are already included in the cost of the collection bundle.
Yes. To make us install chandeliers and pictures, you need to add the service "unpacking, assembling and arranging the products". If you have already placed an order but have not added a service, it can always be added through your personal manager.
We order all bedroom accessories from the largest manufacturer in China, which serves more than a dozen global hotels in Dubai. If you like bedroom accessories in the best five-star hotels in Dubai, you'll love our products, too.
Yes, each piece of furniture will come with all the necessary fasteners, except for assembly tools (screwdriver, hammer, etc.). Also note that the product warranty applies only if assembled by our specialist.
Yes, you can pick up your order yourself from our warehouse in Dubai. To do this, write to your personal manager. Warehouse pickup times are always changing, so we recommend that you talk to your personal manager about pickup times in advance.
No, we are in the business of furniture and related home products manufacture only.
To do this, write to your personal manager, he will tell in detail at what stage your order is. We call your attention to the fact that a personal manager will contact you 1 hour before delivery.
Yes, all prices listed on the site are final for the buyer and already include tax.
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